FAQ


Add a new client

To add a new client, simply tap the ‘+’ icon in the upper right corner of your Client List. Then, enter their name and contact info. When you’re all done, tap the ‘✓’ in the upper right to finish!


Import existing clients

You can easily import existing clients from the contacts on your phone. From the main menu, tap ‘Import Contacts’. Then, simply select each person you’d like to import and tap the ‘✓’ when you’re done.

*Please note that occasionally a client's phone number will not appear in Gloss, even though it is in your address book. Much to our dismay, only numbers saved as "mobile" or "home" in your address book are able to transfer to the app due to some technical limitations. While not ideal, you can just copy and paste the phone number from address book into client card in Gloss.


Save a new formula

To save a new formula, simply choose a client and tap the ‘+’ on their client card. Then, tap where it says ‘Add New Formula’ and enter your formula. If you’d like to add photos (you can always add more later), tap the camera icon to snap or upload a few cute pics. When you’re all done, hit the ‘✓’ to finish!


Use a previous formula

For those clients who don’t like to change things up, you can easily use a previous formula. After you choose the client and tap ‘+’ on their client card, just click an old formula in the bottom section and it will appear at the top. You can leave it as is or edit as you see fit. When you’re done, tap the ‘✓’ to finish!


edit a formula

If you want to view or edit an existing formula, tap on it from the client card. Once on the formula page, you’ll see the date at the top, which you can tap to change. To edit the actual formula, simply tap anywhere on it and you’ll see a cursor appear. When you’re done, tap ‘Save’ or ‘Cancel’.


EDIT THE DATE OF A FORMULA

You can edit the date for any formula simply by tapping on the date at the top of the screen of the individual formula page.


add photos to a formula

Pics or it didn’t happen! To add photos to a new formula, tap the camera icon after you enter the formula. Snap or upload a few pics, then tap the ‘✓’ to finish.

To add more photos to an existing formula, just tap on the camera icon and snap or upload a few new photos!


delete a client

To delete a client, simply swipe left on their name in the client list. You should see a pink ‘delete’ button appear, which you can tap to remove them.


use multiple devices

You can log into Gloss on more than one device, including an iPad. You just need to use the same Apple ID and Gloss login info (email/password) on both devices.


get a daily reminder

From the main menu, tap “Settings.” Then, select the time you would like to receive notifications followed by the day(s) of the week (if you do it the other way around the days will deselect).

Upon downloading Gloss, if you selected "No" to "Would you like to receive notification?" you will sadly have to go to your settings in your iPhone and turn on notifications for Gloss.


write client notes

For keeping track of individual client notes like birthdays, home addresses, prices, and more—simply tap the notepad icon on their client card and begin typing.


share photos to social media

To share on your favorite social media platform, simply tap on a photo and then tap the export button. If you don’t see the button, tap on the screen to make it appear.


Login issues

If you’re having trouble logging in, here’s a few things to check:

-Make sure you’re connected to Wi-Fi.

-Make sure your phone is updated to the latest version of the app.

-Check your subscription settings to make sure you’re still subscribed. Go to: Settings > iTunes and Apps > Click on your Apple ID > View Apple ID> Click Subscriptions (It should say that you are currently subscribed to Gloss).

-Verify the credit card connected to your Apple ID is entered in properly (be sure to check the CVV as sometimes it gets erased). To do this on your iPhone go to: Settings > iTunes & App Store > Click on your Apple ID > View Apple ID > Payment Information.

-If you have an existing account, make sure you’re tapping ‘Sign In’ in the upper right and not ‘Join Free For A Month’.

-If you signed up using Facebook or Google, please make sure it is connected to the proper account.

-If you’re still having trouble, you can also delete the app off your phone and re-install it from the App Store. All of your data and info will still be there when you come back.

Still have questions? Contact us at info@glossapp.club


subSCRIBER DETAILS

Join free for a month. Then, it's only $3.99/month*. If you enjoy your Gloss trial, your membership will automatically continue for as long as you choose to remain a member. Subscriptions will be charged to your credit card through your iTunes account. Your subscription will automatically renew unless canceled at least 24 hours before the end of the current period. Manage your subscriptions in Account Settings after purchase.

Please note you will be automatically charged after your month trial. If you do not wish to continue using Gloss (for some crazy reason) after this period you must cancel before your subscription expires or you will be charged.

*Price may vary in countries outside the US including Canada and Australia due to Apple’s tax treatment policy.


manage membership

Learn how to manage your subscription here: https://support.apple.com/en-us/HT202039

If your form of payment attached to your Apple ID is declined please be aware that you will be unable to log into Gloss until the payment can be properly processed.


cancel membership

All subscriptions are handled through iTunes. So, you'll just need to unsubscribe in your Apple ID settings. Please follow this link to learn how to unsubscribe: https://support.apple.com/en-us/HT202039

Please note if you cancel your subscription, you must manually extract content inputted (aka formulas, photos) from the app before the subscription expires or else you will not be able to access your client info (and we don't want that to happen).


restore membership

If for any reason you should decide you need a break from us you can always restore your subscription and everything in Gloss will be just as you left it, no re-importing clients necessary. Don't worry we won't blame you...after all, sometimes it takes losing something to realize how much you need it ;)

Learn more about restoring your subscription here: https://support.apple.com/en-us/HT204530


Backup

All of your data is stored in the cloud on Google's servers. So, even if you lose your phone all your client info will still be safe.


company info

Gloss is owned and operated by Gloss LLC. The app was developed by Math Engel.


ICONS

Icons from Icons8: https://icons8.com/


Terms & Conditions

To read our full Terms & Conditions, please visit: https://glossapp.club/terms-of-use


Privacy Policy

To read our full Privacy Policy, please visit: https://glossapp.club/privacy-policy


contact us

For any questions, comments, or feedback—please send us an email at info@glossapp.club