FAQ


Add a new client

To add a new client, simply tap the ‘+’ icon in the upper right corner of your Client List. Then, enter their name and contact info. When you’re all done, tap the ‘✓’ in the upper right to finish!


Import existing clients

You can easily import existing clients from the contacts on your phone. From the main menu, tap ‘Import Contacts’. Then, simply select each person you’d like to import and tap the ‘✓’ when you’re done.

*Please note that occasionally a client's phone number will not appear in Gloss, even though it is in your address book. Much to our dismay, only numbers saved as "mobile" or "home" in your address book are able to transfer to the app due to some technical limitations. While not ideal, you can just copy and paste the phone number from address book into client card in Gloss.


Save a new formula

To save a new formula, simply choose a client and tap the ‘+’ on their client card. Then, tap where it says ‘Add New Formula’ and enter your formula. If you’d like to add photos (you can always add more later), tap the camera icon to snap or upload a few cute pics. When you’re all done, hit the ‘✓’ to finish!


Use a previous formula

For those clients who don’t like to change things up, you can easily use a previous formula. After you choose the client and tap ‘+’ on their client card, just click an old formula in the bottom section and it will appear at the top. You can leave it as is or edit as you see fit. When you’re done, tap the ‘✓’ to finish!


edit a formula

If you want to view or edit an existing formula, tap on it from the client card. Once on the formula page, you’ll see the date at the top, which you can tap to change. To edit the actual formula, simply tap anywhere on it and you’ll see a cursor appear. When you’re done, tap ‘Save’ or ‘Cancel’.


EDIT THE DATE OF A FORMULA

You can edit the date for any formula simply by tapping on the date at the top of the screen of the individual formula page.


add photos to a formula

Pics or it didn’t happen! To add photos to a new formula, tap the camera icon after you enter the formula. Snap or upload a few pics, then tap the ‘✓’ to finish.

To add more photos to an existing formula, just tap on the camera icon and snap or upload a few new photos!


delete a client

To delete a client, simply swipe left on their name in the client list. You should see a pink ‘delete’ button appear, which you can tap to remove them.


Contact a client

To contact a client, simply tap ‘Details’ on their client card. Then, tap the pink button next to either their mobile phone, home phone, or email. You can also contact multiple clients at a time using the ‘Email Clients’ feature.


Send a Mass Email

To send an email to multiple clients, choose ‘Email Clients’ from the main menu. Then, either tap ‘Select All’ at the top or select which clients you want to contact from your list. After you have them selected, tap the mail icon in the upper right corner. This will add the addresses to your clipboard (similar to when you ‘copy’ something). You can then open the mail app of your choice and ‘paste’ them into the ‘To’ field.


Save Client Details

For keeping track of individual client details like phone numbers, home addresses, and more—simply tap ‘Details’ on a client card. Then, you can enter details into the corresponding fields. At the bottom, you’ll also find a ‘Notes’ section where you can write any additional information.


use multiple devices

You can log into Gloss on more than one device, including an iPad. You just need to use the same Apple ID and Gloss login info (email/password) on both devices.


Set a Birthday Reminder

You can set individual reminders for client birthdays. Tap “Contact” on a client card. Then, scroll down to where it says “Birthday” and enter the date. To the right of the birthday, toggle the button to turn notifications on (it should be pink.) You’ll need to set the reminder at least a day in advance to receive a notification.


get a daily reminder

From the main menu, tap “Settings.” Then, select the time you would like to receive notifications followed by the day(s) of the week (if you do it the other way around the days will deselect).

Upon downloading Gloss, if you selected "No" to "Would you like to receive notification?" you will sadly have to go to your settings in your iPhone and turn on notifications for Gloss.


write client notes

For keeping track of individual client notes like birthdays, home addresses, prices, and more—simply tap the notepad icon on their client card and begin typing.


share photos to social media

To share on your favorite social media platform, simply tap on a photo and then tap the export button. If you don’t see the button, tap on the screen to make it appear.


Login issues

If you’re having trouble logging in, here’s a few things to check:

-Make sure you’re connected to Wi-Fi.

-Make sure your phone is updated to the latest version of the app.

-Check your subscription settings in your Apple ID:

1. Open the Settings app on your device.

2. Select iTunes & App Store.

3. Tap on your Apple ID. If you don’t see your Apple ID, tap Sign In and enter your information. Then tap your Apple ID.

4. Tap View Apple ID.

5. If prompted, enter your password and tap OK.

6. On the Account Settings screen, scroll down and tap Manage under Subscriptions.

7. Next to "Gloss: Save Formulas & Clients" it should say you are subscribed.

8. If not, please tap on "Gloss: Save Formulas & Clients" to try re-subscribing.

-Verify the credit card connected to your Apple ID is entered in properly (be sure to check the CVV as sometimes it gets erased). To do this on your iPhone go to: Settings > iTunes & App Store > Click on your Apple ID > View Apple ID > Payment Information.

-If you have an existing account, make sure you’re tapping ‘Sign In’ in the upper right and not ‘Get Started’.

-Verify the credit card connected to your Apple ID is entered in properly (be sure to check the CVV as sometimes it gets erased). To do this on your iPhone go to: Settings > iTunes & App Store > Click on your Apple ID > View Apple ID > Payment Information.

-If you signed up using Facebook or Google, please make sure it is connected to the proper account.

-If you’re still having trouble, you can also delete the app off your phone and re-install it from the App Store. All of your data and info will still be there when you come back.

Still have questions? Contact us at info@glossapp.club


SUBSCRIPTION DETAILS

If you do not cancel before your free trial ends, your iTunes Account will be charged $3.99 per month for a monthly subscription, or $35.99 per year for an annual subscription. Subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current trial period. You can manage your subscription and turn off auto-renew from your iTunes Account Settings.

Please note you will be automatically charged after your month trial. If you do not wish to continue using Gloss (for some crazy reason) after this period you must cancel before your subscription expires or you will be charged.

*Price may vary in countries outside the US including Canada and Australia due to Apple’s tax treatment policy.


manage SUBSCRIPTION

Please follow these steps to manage your subscription:

1. From the home screen of your device go to Settings > [your name] > iTunes & App Store.

2. Tap your Apple ID at the top of the screen, then tap View Apple ID. You might need to sign in with your Apple ID.

3. Scroll to Subscriptions, then tap it.

4. Tap "Gloss: Save Formulas & Clients".

5. Use the options to manage your subscription. You can choose a different subscription offering, or tap Cancel Subscription to cancel your subscription. If you cancel, your subscription will stop at the end of the current billing cycle.

Learn more about how to manage your subscription here: https://support.apple.com/en-us/HT202039

If your form of payment attached to your Apple ID is declined please be aware that you will be unable to log into Gloss until the payment can be properly processed.


cancel Subscription

All subscriptions are handled through iTunes. So, you'll just need to unsubscribe in your Apple ID settings.

Please follow these steps to unsubscribe:

1. Open the Settings app on your device.

2. Select iTunes & App Store.

3. Tap on your Apple ID. If you don’t see your Apple ID, tap Sign In and enter your information. Then tap your Apple ID.

4. Tap View Apple ID.

5. If prompted, enter your password and tap OK.

6. On the Account Settings screen, scroll down and tap Manage under Subscriptions.

7. Tap on "Gloss: Save Formulas & Clients".

8. To cancel your subscription or trial, tap on "Cancel Trial" or "Cancel Subscription" (which appears in red).

Please follow this link for more info on how to unsubscribe: https://support.apple.com/en-us/HT202039

Please note if you cancel your subscription, you must manually extract content inputted (aka formulas, photos) from the app before the subscription expires or else you will not be able to access your client info (and we don't want that to happen).


restore membership

If for any reason you should decide you need a break from us you can always restore your subscription and everything in Gloss will be just as you left it, no re-importing clients necessary. Don't worry we won't blame you...after all, sometimes it takes losing something to realize how much you need it ;)

Learn more about restoring your subscription here: https://support.apple.com/en-us/HT204530


Backup

All of your data is stored in the cloud on Google's servers. So, even if you lose your phone all your client info will still be safe.


company info

Gloss is owned and operated by Gloss LLC. The app was developed by Math Engel.


ICONS

Icons from Icons8: https://icons8.com/


Terms & Conditions

To read our full Terms & Conditions, please visit: https://glossapp.club/terms-of-use


Privacy Policy

To read our full Privacy Policy, please visit: https://glossapp.club/privacy-policy


contact us

For any questions, comments, or feedback—please send us an email at info@glossapp.club